Customer service phone hours are Monday - Friday, 9:00 am to 4:00 pm Central Standard Time. During non business hours, you may leave a recorded message for a return call on the next working day. Please leave your name, phone number, account number and the reason for your call on all messages. If you do not receive a call back please check for a email response. Emails can be sent at anytime.
Please complete the form below and we will make every effort to answer your questions within 2 business hours.
Please note that all orders that do not provide proper billing information, shipping to a different address or person other than the billing may cause the order to be held for card holder verification. The credit card holder will receive a phone call or email requesting response.
Returns are accepted for UNOPENED, good condition merchandise, except for personalized items(invites, banners, cd's etc), and edible products. Returns must be received back within 30 days from your receipt of the package. We hope that you will be completely satisfied with your party supply purchase. If for any reason you are not satisfied, we will gladly refund the cost of the merchandise to you. All shipping costs will be at customers expense, including return shipping costs.
Please include your name and order number and reason for the return.
We make every effort to ship orders within 2 business days.
Ground shipping including Priority and Standard shipping may ship either through the United States Postal Service (USPS) or FedEx or a combination of.
Please report all discrepancies within 10 days of receipt.
Information submitted to this site will never be sold or otherwise distributed by Birthday Mania.
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